Statistics

[Scarsz]

• Average time until first response
• Average time between responses
• Average time until tickets get resolved
• Most active members (most messages)
• Tickets per day

[rumplepusscat]

• Most active member of Support team/in support role
• Number of support tickets in past 7 days (and compared with 7 days before that)

[burturt]

• Percentage of tickets closed by the ticket author (not support role)
• Percentage of tickets that used voice channel at any point (spawned and someone joined)