releaseNotes.md

Platform API version: 10398

Major Changes (29 changes)

/api/v2/workforcemanagement/adherence/historical (1 change)

• Path /api/v2/workforcemanagement/adherence/historical was removed

/api/v2/routing/utilization/tags/{tagId} (1 change)

• Path /api/v2/routing/utilization/tags/{tagId} was removed

/api/v2/routing/utilization/tags/{tagId}/agents (1 change)

• Path /api/v2/routing/utilization/tags/{tagId}/agents was removed

/api/v2/routing/utilization/tags (1 change)

• Path /api/v2/routing/utilization/tags was removed

/api/v2/telephony/providers/edges/mediastatistics/conversations/{conversationId}/communications/{communicationId}/mediaresources/{mediaResourceId} (1 change)

• Path /api/v2/telephony/providers/edges/mediastatistics/conversations/{conversationId}/communications/{communicationId}/mediaresources/{mediaResourceId} was removed

GET /api/v2/assistants/agentchecklists (1 change)

• Parameter agentChecklistIds was added

GET /api/v2/journey/actiontargets/{actionTargetId} (1 change)

• Has been deprecated

PATCH /api/v2/journey/actiontargets/{actionTargetId} (1 change)

• Has been deprecated

GET /api/v2/journey/actiontargets (1 change)

• Has been deprecated

POST /api/v2/flows/jobs (1 change)

• Parameter body was added

GET /api/v2/workforcemanagement/managementunits/{managementUnitId}/agents/{agentId}/shifttrades (1 change)

• Has been deprecated

GET /api/v2/workforcemanagement/managementunits/{managementUnitId}/shifttrades/matched (1 change)

• Has been deprecated

GET /api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttrades (1 change)

• Has been deprecated

POST /api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttrades (1 change)

• Has been deprecated

POST /api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttrades/search (1 change)

• Has been deprecated

POST /api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttrades/state/bulk (1 change)

• Has been deprecated

PATCH /api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttrades/{tradeId} (1 change)

• Has been deprecated

POST /api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttrades/{tradeId}/match (1 change)

• Has been deprecated

GET /api/v2/workforcemanagement/shifttrades (1 change)

• Has been deprecated

WfmHistoricalAdherenceQueryForUsers (1 change)

• Model WfmHistoricalAdherenceQueryForUsers was removed

UnavailableTimesTimeSpan (1 change)

• Model UnavailableTimesTimeSpan was removed

UtilizationTag (1 change)

• Model UtilizationTag was removed

UtilizationTagEntityListing (1 change)

• Model UtilizationTagEntityListing was removed

CreateUtilizationTagRequest (1 change)

• Model CreateUtilizationTagRequest was removed

MediaStatisticsPostRequest (1 change)

• Model MediaStatisticsPostRequest was removed

JourneyViewChartMetricResultValue (1 change)

• Property value was changed from integer to Number

AgentScheduleUnavailableTime (1 change)

• Property timeSpan was changed from UnavailableTimesTimeSpan to WfmTimeSpan

UnavailableTime (1 change)

• Property timeSpan was changed from UnavailableTimesTimeSpan to WfmTimeSpan

UpdateUnavailableTime (1 change)

• Property timeSpan was changed from UnavailableTimesTimeSpan to WfmTimeSpan

Minor Changes (207 changes)

/api/v2/journey/views/eventdefinitions/{eventDefinitionId} (1 change)

• Operation put was added. Summary: Update external event for journey views

/api/v2/journey/views/eventdefinitions/{eventDefinitionId}/activate (2 changes)

• Path was added
• Operation PUT was added

/api/v2/journey/views/eventdefinitions/external/changes (2 changes)

• Path was added
• Operation GET was added

/api/v2/journey/views/eventdefinitions/external (2 changes)

• Path was added
• Operation GET was added

/api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/feedback (2 changes)

• Path was added
• Operation GET was added

/api/v2/routing/skillexpressions/{expressionId} (3 changes)

• Path was added
• Operation GET was added
• Operation DELETE was added

/api/v2/routing/skillexpressions/validate (2 changes)

• Path was added
• Operation POST was added

/api/v2/routing/skillexpressions (3 changes)

• Path was added
• Operation GET was added
• Operation DELETE was added

/api/v2/routing/skillexpressions/queue/{queueId} (2 changes)

• Path was added
• Operation GET was added

/api/v2/workforcemanagement/agents/opportunities/enrollments/bulk/add (2 changes)

• Path was added
• Operation POST was added

/api/v2/workforcemanagement/agents/opportunities/enrollments/bulk/statuses/update (2 changes)

• Path was added
• Operation POST was added

/api/v2/workforcemanagement/agents/opportunities/query (2 changes)

• Path was added
• Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/enrollments/bulk/statuses/update (2 changes)

• Path was added
• Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/enrollments/query (2 changes)

• Path was added
• Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/externalactivities/query (2 changes)

• Path was added
• Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/query (2 changes)

• Path was added
• Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/bulk/add (2 changes)

• Path was added
• Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/bulk/remove (2 changes)

• Path was added
• Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/bulk/publish (2 changes)

• Path was added
• Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/bulk/statuses/update (2 changes)

• Path was added
• Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/opportunities/{opportunityId} (3 changes)

• Path was added
• Operation GET was added
• Operation PATCH was added

ConversationAggregationQuery (6 changes)

• Enum value nCfcOffered was added to property metrics
• Enum value oCallbackServiceLevel was added to property metrics
• Enum value tCfcAbandon was added to property metrics
• Enum value tCfcAcd was added to property metrics
• Enum value tCfcAnswered was added to property metrics
• Enum value tCfcFlowOut was added to property metrics

ConversationAggregationSort (5 changes)

• Enum value nCfcOffered was added to property name
• Enum value tCfcAbandon was added to property name
• Enum value tCfcAcd was added to property name
• Enum value tCfcAnswered was added to property name
• Enum value tCfcFlowOut was added to property name

ConversationAggregationView (6 changes)

• Enum value nCfcOffered was added to property target
• Enum value oCallbackServiceLevel was added to property target
• Enum value tCfcAbandon was added to property target
• Enum value tCfcAcd was added to property target
• Enum value tCfcAnswered was added to property target
• Enum value tCfcFlowOut was added to property target

ConversationDetailQueryPredicate (5 changes)

• Enum value nCfcOffered was added to property metric
• Enum value tCfcAbandon was added to property metric
• Enum value tCfcAcd was added to property metric
• Enum value tCfcAnswered was added to property metric
• Enum value tCfcFlowOut was added to property metric

TranscriptCategories (1 change)

• Model was added

Limit (3 changes)

• Enum value anomaly.detection was added to property namespace
• Enum value case.management was added to property namespace
• Enum value mcp was added to property namespace

AgentChecklistItem (1 change)

• Optional property exactPhraseMatch was added

EmailSummaryGenerationConfig (1 change)

• Model was added

EmailSummarySettingsEntity (1 change)

• Model was added

KnowledgeBaseReference (1 change)

• Optional property contentSearchEnabled was added

ConversationRoutingData (2 changes)

• Optional property skillExpression was added
• Optional property skillExpressionId was added

AgentChecklistResponse (3 changes)

• Optional property success was added
• Optional property errorCode was added
• Optional property errorMessage was added

ChecklistItem (1 change)

• Optional property exactPhraseMatch was added

CreateCallRequest (1 change)

• Optional property routingSkillExpression was added

RoutingData (1 change)

• Optional property skillExpression was added

CreateEmailRequest (1 change)

• Optional property skillExpression was added

SummarySetting (1 change)

• Optional property interactionType was added

CampaignDiagnosticCampaignAction (1 change)

• Model was added

WorkdayMetric (1 change)

• Optional property businessUnitId was added

ActivateExternalEventResponse (1 change)

• Model was added

ActivateExternalEventRequest (1 change)

• Model was added

ExternalEventChange (1 change)

• Model was added

ExternalEventChangesResponse (1 change)

• Model was added

ExternalEventSummary (1 change)

• Model was added

GetExternalEventsResponse (1 change)

• Model was added

UpdateExternalEventResponse (1 change)

• Model was added

UpdateExternalEventRequest (1 change)

• Model was added

KnowledgeBase (1 change)

• Optional property contentSearchEnabled was added

KnowledgeBaseCreateRequest (1 change)

• Optional property contentSearchEnabled was added

ApprovalNamespace (3 changes)

• Enum value anomaly.detection was added to property namespace
• Enum value case.management was added to property namespace
• Enum value mcp was added to property namespace

LimitChangeRequestDetails (3 changes)

• Enum value anomaly.detection was added to property namespace
• Enum value case.management was added to property namespace
• Enum value mcp was added to property namespace

StatusChange (3 changes)

• Enum value anomaly.detection was added to property namespace
• Enum value case.management was added to property namespace
• Enum value mcp was added to property namespace

Recording (1 change)

• Optional property associatedConversationIds was added

RoutingConversationAttributesResponse (2 changes)

• Optional property skillExpression was added
• Optional property skillExpressionId was added

RoutingConversationAttributesRequest (1 change)

• Optional property skillExpression was added

InboundDomain (1 change)

• Optional property dmarcVerificationResult was added

OutboundDomain (1 change)

• Optional property dmarcVerificationResult was added

EmailOutboundDomainResult (1 change)

• Optional property dmarcVerificationResult was added

SkillExpression (1 change)

• Model was added

SkillExpressionValidationError (1 change)

• Model was added

SkillExpressionValidationResult (1 change)

• Model was added

SkillReference (1 change)

• Model was added

SkillExpressionData (1 change)

• Model was added

SkillExpressionEntityListing (1 change)

• Model was added

DataIngestionRuleResponse (1 change)

• Optional property ingestionRuleInfo was added

FacebookDataIngestionRuleResponse (1 change)

• Optional property ingestionRuleInfo was added

FacebookDataIngestionRuleVersionResponse (1 change)

• Optional property ingestionRuleInfo was added

InstagramDataIngestionRuleResponse (1 change)

• Optional property ingestionRuleInfo was added

InstagramDataIngestionRuleVersionResponse (1 change)

• Optional property ingestionRuleInfo was added

OpenDataIngestionRuleResponse (1 change)

• Optional property ingestionRuleInfo was added

OpenDataIngestionRuleVersionResponse (1 change)

• Optional property ingestionRuleInfo was added

TwitterDataIngestionRuleResponse (1 change)

• Optional property ingestionRuleInfo was added

TwitterDataIngestionRuleVersionResponse (1 change)

• Optional property ingestionRuleInfo was added

UserSearchCriteria (5 changes)

• Enum value RANGE was added to property type
• Enum value LESS_THAN was added to property type
• Enum value LESS_THAN_EQUAL_TO was added to property type
• Enum value GREATER_THAN was added to property type
• Enum value GREATER_THAN_EQUAL_TO was added to property type

RegisterArchitectJobRequest (1 change)

• Model was added

LauncherButtonSettings (2 changes)

• Optional property displayType was added
• Optional property icon was added

WebMessagingButtonResponse (1 change)

• Enum value Form was added to property type

WebMessagingContent (2 changes)

• Enum value Form was added to property contentType
• Optional property form was added

BusinessUnitActivityCode (1 change)

• id is no longer readonly

PlanningGroup (1 change)

• id is no longer readonly

ServiceGoalTemplate (1 change)

• id is no longer readonly

WorkPlanValidationRequest (1 change)

• id is no longer readonly

WorkPlan (1 change)

• id is no longer readonly

WorkPlanListItemResponse (1 change)

• id is no longer readonly

WorkPlanRotationResponse (1 change)

• id is no longer readonly

ActivityPlanListItem (1 change)

• id is no longer readonly

ActivityPlanResponse (1 change)

• id is no longer readonly

WfmTimeSpan (1 change)

• Model was added

CapacityPlanResponse (1 change)

• id is no longer readonly

CapacityPlanListItem (1 change)

• id is no longer readonly

CapacityPlanReference (1 change)

• id is no longer readonly

AgentWorkPlan (1 change)

• id is no longer readonly

AgentBulkAddOpportunityEnrollment (1 change)

• Model was added

AgentBulkAddOpportunityEnrollmentResult (1 change)

• Model was added

AgentBulkAddOpportunityEnrollmentsResponse (1 change)

• Model was added

BulkOpportunitiesError (1 change)

• Model was added

AgentAddOpportunityEnrollment (1 change)

• Model was added

AgentBulkAddOpportunityEnrollmentsRequest (1 change)

• Model was added

AgentBulkStatusUpdateOpportunityEnrollmentsResponse (1 change)

• Model was added

BulkOpportunitiesEnrollmentResult (1 change)

• Model was added

OpportunityEnrollment (1 change)

• Model was added

AgentBulkStatusUpdateOpportunityEnrollmentsRequest (1 change)

• Model was added

AgentBusinessUnitOpportunities (1 change)

• Model was added

AgentOpportunityEnrollmentResult (1 change)

• Model was added

AgentQueryOpportunities (1 change)

• Model was added

AgentQueryOpportunitiesResponse (1 change)

• Model was added

AgentQueryOpportunityResult (1 change)

• Model was added

PendingAndApprovedOpportunityEnrollmentCounts (1 change)

• Model was added

QueryOpportunitiesRequest (1 change)

• Model was added

BulkUpdateOpportunityEnrollmentsStatusResponse (1 change)

• Model was added

BulkOpportunityEnrollmentsStatusUpdateRequest (1 change)

• Model was added

QueryEnrollmentOpportunityResult (1 change)

• Model was added

QueryOpportunityEnrollmentMetadata (1 change)

• Model was added

QueryOpportunityEnrollmentResult (1 change)

• Model was added

QueryOpportunityEnrollmentsResponse (1 change)

• Model was added

QueryOpportunityEnrollmentsResult (1 change)

• Model was added

QueryOpportunityEnrollmentsRequest (1 change)

• Model was added

QueryExternalActivityOpportunitiesResponse (1 change)

• Model was added

QueryExternalActivityOpportunityResult (1 change)

• Model was added

BulkOpportunitiesExternalActivitiesRequest (1 change)

• Model was added

OpportunitiesResultWithPagination (1 change)

• Model was added

OpportunityEnrollmentCounts (1 change)

• Model was added

OpportunityResult (1 change)

• Model was added

QueryOpportunitiesResponse (1 change)

• Model was added

BulkAddOpportunitiesResponse (1 change)

• Model was added

AddOpportunityBody (1 change)

• Model was added

BulkAddOpportunitiesRequest (1 change)

• Model was added

BulkRemoveOpportunitiesResponse (1 change)

• Model was added

BulkRemoveOpportunitiesResult (1 change)

• Model was added

BulkOpportunitiesRequest (1 change)

• Model was added

BulkOpportunitiesReferenceResult (1 change)

• Model was added

BulkPublishOpportunitiesResponse (1 change)

• Model was added

OpportunityReference (1 change)

• Model was added

BulkOpportunitiesStatusUpdateResponse (1 change)

• Model was added

BulkOpportunitiesStatusUpdateRequest (1 change)

• Model was added

OpportunityResultWithAgentIds (1 change)

• Model was added

PatchOpportunityRequest (1 change)

• Model was added

ValueWrapperInstant (1 change)

• Model was added

ConversationAsyncAggregationQuery (6 changes)

• Enum value nCfcOffered was added to property metrics
• Enum value oCallbackServiceLevel was added to property metrics
• Enum value tCfcAbandon was added to property metrics
• Enum value tCfcAcd was added to property metrics
• Enum value tCfcAnswered was added to property metrics
• Enum value tCfcFlowOut was added to property metrics

GoogleBusinessProfileDataIngestionRuleResponse (1 change)

• Optional property ingestionRuleInfo was added

GoogleBusinessProfileDataIngestionRuleVersionResponse (1 change)

• Optional property ingestionRuleInfo was added

ContinuousForecastGetSessionResponse (1 change)

• Optional property retrainInProgress was added

Point Changes (17 changes)

GET /api/v2/journey/actiontargets/{actionTargetId} (2 changes)

• Description was changed
• Summary was changed

PATCH /api/v2/journey/actiontargets/{actionTargetId} (2 changes)

• Description was changed
• Summary was changed

GET /api/v2/journey/actiontargets (2 changes)

• Description was changed
• Summary was changed

GET /api/v2/workforcemanagement/managementunits/{managementUnitId}/agents/{agentId}/shifttrades (1 change)

• Description was changed

PATCH /api/v2/workforcemanagement/businessunits/{businessUnitId}/planninggroups/{planningGroupId} (1 change)

• Description was changed

POST /api/v2/workforcemanagement/businessunits/{businessUnitId}/planninggroups (1 change)

• Description was changed

GET /api/v2/workforcemanagement/managementunits/{managementUnitId}/shifttrades/matched (1 change)

• Description was changed

GET /api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttrades (1 change)

• Description was changed

POST /api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttrades (1 change)

• Description was changed

POST /api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttrades/search (1 change)

• Description was changed

POST /api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttrades/state/bulk (1 change)

• Description was changed

PATCH /api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttrades/{tradeId} (1 change)

• Description was changed

POST /api/v2/workforcemanagement/managementunits/{managementUnitId}/weeks/{weekDateId}/shifttrades/{tradeId}/match (1 change)

• Description was changed

GET /api/v2/workforcemanagement/shifttrades (1 change)

• Description was changed