diff --git a/src/app/record/components/record-header/record-header.component.html b/src/app/record/components/record-header/record-header.component.html
index 4c521b417c..b7bc1d5757 100644
--- a/src/app/record/components/record-header/record-header.component.html
+++ b/src/app/record/components/record-header/record-header.component.html
@@ -9,7 +9,7 @@
   [primaryIdText]="bannerPrimaryIdText"
   [secondaryIdText]="bannerSecondaryIdText"
   [expanded]="recordSummaryOpen"
-  [canToggleExpanded]="!noDisplayableData"
+  [canToggleExpanded]="canToggleRecordSummary"
   (expandedChange)="recordSummaryLinkClick()"
   [regionNames]="regionNames"
   [regionOrcidId]="regionOrcidId"
@@ -32,10 +32,10 @@
     record-header-summary-actions
   ></app-record-edit-button>
 
-  <span header-banner-expanded-label *ngIf="!noDisplayableData">
+  <span header-banner-expanded-label>
     {{ hideSummaryLabel }}
   </span>
-  <span header-banner-collapsed-label *ngIf="!noDisplayableData">
+  <span header-banner-collapsed-label>
     {{ showSummaryLabel }}
   </span>
 
diff --git a/src/app/record/components/record-header/record-header.component.spec.ts b/src/app/record/components/record-header/record-header.component.spec.ts
index dd014634ba..4117fb14ab 100644
--- a/src/app/record/components/record-header/record-header.component.spec.ts
+++ b/src/app/record/components/record-header/record-header.component.spec.ts
@@ -123,6 +123,74 @@ describe('RecordHeaderComponent', () => {
     expect(component.bannerCaption).toBe('')
   })
 
+  describe('records with no publicly available information', () => {
+    function setUpEmptyRecord() {
+      const userRecord = getUserRecord()
+
+      state.setIsPublicRecord(userRecord.userInfo.REAL_USER_ORCID)
+      state.setAffiliations(0)
+      state.setDisplaySideBar(false)
+      state.setDisplayBiography(false)
+      state.setUserRecord({
+        ...userRecord,
+        names: undefined,
+        otherNames: undefined,
+        affiliations: [],
+      })
+      state.setLoadingRecordHeader(false)
+      fixture.detectChanges()
+    }
+
+    it('should offer the record summary toggle', () => {
+      setUpEmptyRecord()
+
+      expect(component.noDisplayableData).toBeTrue()
+      expect(component.canToggleRecordSummary).toBeTrue()
+      expect(summaryToggleButton()).not.toBeNull()
+      expect(summaryToggleButton().textContent).toContain('Show record summary')
+    })
+
+    it('should open the record summary when the toggle is clicked', () => {
+      setUpEmptyRecord()
+
+      let recordSummaryOpen: boolean
+      state.recordSummaryOpen$.subscribe((open) => (recordSummaryOpen = open))
+
+      summaryToggleButton().click()
+      fixture.detectChanges()
+
+      expect(recordSummaryOpen).toBeTrue()
+      expect(summaryToggleButton().textContent).toContain('Hide record summary')
+    })
+
+    it('should keep the copy iD and print actions hidden', () => {
+      setUpEmptyRecord()
+
+      expect(
+        fixture.nativeElement.querySelector('[header-banner-id-actions]')
+      ).toBeNull()
+    })
+
+    it('should not offer the toggle when the record does not exist', () => {
+      const userRecord = getUserRecord()
+
+      state.setIsPublicRecord(userRecord.userInfo.REAL_USER_ORCID)
+      state.setUserRecord({
+        ...userRecord,
+        userInfo: { ...userRecord.userInfo, USER_NOT_FOUND: true },
+      })
+      state.setLoadingRecordHeader(false)
+      fixture.detectChanges()
+
+      expect(component.canToggleRecordSummary).toBeFalse()
+      expect(summaryToggleButton()).toBeNull()
+    })
+  })
+
+  function summaryToggleButton(): HTMLElement | null {
+    return fixture.nativeElement.querySelector('.summary-actions-area button')
+  }
+
   it('should render the featured employment caption from shared state', () => {
     const userRecord = getUserRecord()
     const featuredAffiliation =
diff --git a/src/app/record/components/record-header/record-header.component.ts b/src/app/record/components/record-header/record-header.component.ts
index c47af3166e..1e274a9c89 100644
--- a/src/app/record/components/record-header/record-header.component.ts
+++ b/src/app/record/components/record-header/record-header.component.ts
@@ -101,6 +101,12 @@ export class RecordHeaderComponent implements OnInit, OnDestroy {
     )
   }
 
+  // The summary still carries the Key dates panel when there is no public
+  // information to show, so records with no displayable data keep the toggle.
+  get canToggleRecordSummary(): boolean {
+    return !this.userInfo?.USER_NOT_FOUND
+  }
+
   // Issue banner property
   get issueTitle(): string {
     if (!this.userInfo?.RECORD_WITH_ISSUES) {
diff --git a/src/app/record/components/record-info/record-info.component.html b/src/app/record/components/record-info/record-info.component.html
index b22ecf86e0..c8541527b3 100644
--- a/src/app/record/components/record-info/record-info.component.html
+++ b/src/app/record/components/record-info/record-info.component.html
@@ -4,7 +4,7 @@
     [ngClass]="{ 'no-padding': displayBiography || displaySideBar }"
   >
     <ng-container
-      *ngIf="userInfo.IS_LOCKED === 'true' && !userInfo.PRIMARY_RECORD"
+      *ngIf="userInfo?.IS_LOCKED === 'true' && !userInfo?.PRIMARY_RECORD"
     >
       <p>
         <ng-container i18n="@@topBar.weLockRecords">
@@ -34,9 +34,9 @@
 
     <ng-container
       *ngIf="
-        userInfo.IS_DEACTIVATED === 'true' &&
-        userInfo.IS_LOCKED === 'false' &&
-        !userInfo.PRIMARY_RECORD
+        userInfo?.IS_DEACTIVATED === 'true' &&
+        userInfo?.IS_LOCKED === 'false' &&
+        !userInfo?.PRIMARY_RECORD
       "
     >
       <p>
@@ -57,7 +57,7 @@
       </p>
     </ng-container>
 
-    <ng-container *ngIf="userInfo.PRIMARY_RECORD">
+    <ng-container *ngIf="userInfo?.PRIMARY_RECORD">
       <p>
         <ng-container i18n="@@topBar.accountDeprecated">
           This account has been deprecated, please see account </ng-container