diff --git a/apiary.apib b/apiary.apib index 82a28d9..11af5b7 100644 --- a/apiary.apib +++ b/apiary.apib @@ -21477,6 +21477,7 @@ Create reviews, untagged, and survey responses tickets. review, untagged, SURVEY + + severity: HIGH (string, optional) - Severity of the ticket. Possible values: LOW, MEDIUM, HIGH, CRITICAL. + customer (object) -Customer details for which ticket is created, Mandatory and applicable for untagged ticket + emailId: steven@ymail.com (string) - Email id of the customer. + firstName: Steve (string) - First name of the customer. @@ -21509,6 +21510,7 @@ Create reviews, untagged, and survey responses tickets. "externalId": 3943351204239963055, "assignedTo": "pranav.singh@birdeye.com", "ticketType":"review", + "severity": "HIGH", "customer": { "emailId": "test+4@yopmail.com", "firstName": "Steve", @@ -21657,6 +21659,7 @@ Update the ticket status or ticket assignee. + assignedTo: steve@ymail.com (string) - New assignee of the ticket. + ticketId: 882382 (string) - Id of the ticket. + ticketStatus: assigned (string) - Status to be changed. + + severity: CRITICAL (string, optional) - Severity of the ticket. Possible values: LOW, MEDIUM, HIGH, CRITICAL. + Body @@ -21665,7 +21668,8 @@ Update the ticket status or ticket assignee. "ticketUpdateMessages": [{ "assignedTo": "steve@ymail.com", "ticketId": "882382", - "ticketStatus": "assigned" + "ticketStatus": "assigned", + "severity": "CRITICAL" }], "userEmail": "pranav.singh@birdeye.com" } @@ -21730,6 +21734,7 @@ Get tickets + sourceTypes: phone (array) - Source Type. + tagNames: newReview (array) - Tag assigned to any review ticket. + ticketStatuses: new (array) - Filter tickets with status. + + ticketSeverities: HIGH,CRITICAL (array, optional) - Filter tickets with severity. Possible values: LOW, MEDIUM, HIGH, CRITICAL. + ticketTypes: review,survey (array) - List of ticket type, Possible values review, untagged, @@ -21746,6 +21751,7 @@ Get tickets "sourceTypes": ["phone","socialmedia","chat","internal"], "tagNames": ["newReview"], "ticketStatuses": ["assigned", "new"], + "ticketSeverities": ["HIGH", "CRITICAL"], "ticketTypes": ["review", "survey", "untagged"], "toDate": 1707460464000 } @@ -21758,6 +21764,7 @@ Get tickets + ticketDetails (array) - Ticket Details. + (object) + id: 188556 (number) - Id of the ticket. + + severity: HIGH (string) - Severity of the ticket. Null if not set. Possible values: LOW, MEDIUM, HIGH, CRITICAL. + status: new (string) - Ticket status. + rating: 5.0 (number) - Review rating. + externalId: 213243231 (string) - Public review id. @@ -21787,6 +21794,7 @@ Get tickets { "ticketDetails": [{ "id": 188556, + "severity": "HIGH", "status": "assigned", "rating": 5.0, "externalId": 2131605005145285326, @@ -21838,6 +21846,7 @@ Get tickets }, { "id": 192727, + "severity": null, "status": "assigned", "date": "2020-02-18 00:34:00", "updateDate": "2020-02-18 00:00:00", @@ -21869,6 +21878,7 @@ Get tickets }, { "id": 199287, + "severity": "CRITICAL", "status": "assigned", "date": "2020-02-27 01:28:00", "postedOn": "2020-02-27 00:00:00", @@ -21991,6 +22001,7 @@ Add Business Integration Mapping adds locations to integrations and set them act # Group Change Logs +* 07/01/2026 - Added severity support in Ticket APIs for create/update requests, get-all request filters, and get-all response data. * 06/10/2026 - Updated Get Contact API to support an optional `experienceScore` boolean field in the request body (default: false). When set to true, the response includes the customer's experience score and source. * 05/25/2026 - Added Update Custom card (PUT) and Delete Custom card (DELETE) API documentation under the Business profile custom card section. * 05/11/2026 - Added support for backdated survey responses in the POST Survey Response API. The `created` field (UTC Epoch milliseconds) is optional; if omitted, the server defaults to the current UTC timestamp.