diff --git a/services/love/src/__tests__/rooms.test.ts b/services/love/src/__tests__/rooms.test.ts
new file mode 100644
index 00000000000..33f8406de95
--- /dev/null
+++ b/services/love/src/__tests__/rooms.test.ts
@@ -0,0 +1,93 @@
+//
+// Copyright © 2026 Hardcore Engineering Inc.
+//
+// Licensed under the Eclipse Public License, Version 2.0 (the "License");
+// you may not use this file except in compliance with the License. You may
+// obtain a copy of the License at https://www.eclipse.org/legal/epl-2.0
+//
+// Unless required by applicable law or agreed to in writing, software
+// distributed under the License is distributed on an "AS IS" BASIS,
+// WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+//
+// See the License for the specific language governing permissions and
+// limitations under the License.
+//
+
+import { type TxOperations } from '@hcengineering/core'
+import love from '@hcengineering/love'
+import { parseRoomName, resetRoomParticipants } from '../rooms'
+
+describe('parseRoomName', () => {
+  it('takes the workspace from the first segment and the room id from the last', () => {
+    expect(parseRoomName('ws-1_All hands_room-1')).toEqual({ workspace: 'ws-1', roomId: 'room-1' })
+  })
+
+  it('tolerates underscores inside the room name', () => {
+    expect(parseRoomName('ws-1_Team_sync_room_room-2')).toEqual({ workspace: 'ws-1', roomId: 'room-2' })
+  })
+
+  it('rejects names that are not workspace_name_id', () => {
+    expect(parseRoomName('room-1')).toBeUndefined()
+    expect(parseRoomName('ws-1_room-1')).toBeUndefined()
+    expect(parseRoomName('_name_')).toBeUndefined()
+  })
+})
+
+interface Update {
+  _id: string
+  room: string
+  x: number
+  y: number
+}
+
+function fakeClient (
+  infos: Array<{ _id: string, person: string, room: string }>,
+  offices: Array<{ _id: string, person: string }>
+): { client: TxOperations, updates: Update[] } {
+  const updates: Update[] = []
+  const client = {
+    findAll: async (_class: string, query: Record<string, string>) =>
+      infos.filter((i) => i.room === query.room && (query.person === undefined || i.person === query.person)),
+    findOne: async (_class: string, query: Record<string, string>) => offices.find((o) => o.person === query.person),
+    update: async (doc: { _id: string }, ops: { room: string, x: number, y: number }) => {
+      updates.push({ _id: doc._id, ...ops })
+    }
+  } as unknown as TxOperations
+  return { client, updates }
+}
+
+describe('resetRoomParticipants', () => {
+  const infos = [
+    { _id: 'pi-a', person: 'alice', room: 'room-1' },
+    { _id: 'pi-b', person: 'bob', room: 'room-1' },
+    { _id: 'pi-c', person: 'carol', room: 'room-2' }
+  ]
+  const offices = [{ _id: 'office-a', person: 'alice' }]
+
+  it('moves one dropped participant to their office', async () => {
+    const { client, updates } = fakeClient(infos, offices)
+    await expect(resetRoomParticipants(client, 'room-1' as any, 'alice' as any)).resolves.toBe(1)
+    expect(updates).toEqual([{ _id: 'pi-a', room: 'office-a', x: 0, y: 0 }])
+  })
+
+  it('falls back to reception for a participant without an office', async () => {
+    const { client, updates } = fakeClient(infos, offices)
+    await resetRoomParticipants(client, 'room-1' as any, 'bob' as any)
+    expect(updates).toEqual([{ _id: 'pi-b', room: love.ids.Reception, x: 0, y: 0 }])
+  })
+
+  it('ignores a participant who has already moved to another room', async () => {
+    const { client, updates } = fakeClient(infos, offices)
+    await expect(resetRoomParticipants(client, 'room-1' as any, 'carol' as any)).resolves.toBe(0)
+    expect(updates).toEqual([])
+  })
+
+  it('clears everyone when the room is finished', async () => {
+    const { client, updates } = fakeClient(infos, offices)
+    await expect(resetRoomParticipants(client, 'room-1' as any)).resolves.toBe(2)
+    expect(updates.map((u) => [u._id, u.room])).toEqual([
+      ['pi-a', 'office-a'],
+      ['pi-b', love.ids.Reception]
+    ])
+  })
+})
diff --git a/services/love/src/main.ts b/services/love/src/main.ts
index 80433e9ef97..d7a5c74ad59 100644
--- a/services/love/src/main.ts
+++ b/services/love/src/main.ts
@@ -41,6 +41,7 @@ import { join } from 'path'
 import { saveLiveKitEgressBilling, updateLiveKitSessions } from './billing'
 import config from './config'
 import { getRecordingPreset } from './preset'
+import { parseRoomName, type PersonRef } from './rooms'
 import { getS3UploadParams, saveFile } from './storage'
 import { WorkspaceClient } from './workspaceClient'
 
@@ -138,6 +139,14 @@ export const main = async (): Promise<void> => {
       } else if (event.event === 'room_finished' && event.room !== undefined) {
         const { sid, name } = event.room
         ctx.info('webhook event', { event: event.event, room: { sid, name } })
+        await clearParticipants(ctx, name)
+        res.send()
+        return
+      } else if (event.event === 'participant_left' && event.room !== undefined && event.participant !== undefined) {
+        const { sid, name } = event.room
+        const { identity } = event.participant
+        ctx.info('webhook event', { event: event.event, room: { sid, name }, participant: identity })
+        await clearParticipants(ctx, name, identity as PersonRef)
         res.send()
         return
       }
@@ -312,6 +321,35 @@ const stopEgress = async (egressClient: EgressClient, roomName: string): Promise
   }
 }
 
+/**
+ * LiveKit has dropped a participant (or closed the room): the ParticipantInfo
+ * records that still place people in that room are stale, because only the
+ * person's own client writes them and that client is gone. Reset them so the
+ * room is not shown occupied forever and the person can join again.
+ */
+async function clearParticipants (ctx: MeasureContext, roomName: string, person?: PersonRef): Promise<void> {
+  const parsed = parseRoomName(roomName)
+  if (parsed === undefined) {
+    ctx.warn('unexpected LiveKit room name', { roomName })
+    return
+  }
+  try {
+    const client = await WorkspaceClient.create(parsed.workspace, ctx)
+    try {
+      const reset =
+        person !== undefined ? await client.leaveRoom(person, parsed.roomId) : await client.clearRoom(parsed.roomId)
+      if (reset > 0) {
+        ctx.info('reset stale participants', { room: parsed.roomId, person, reset })
+      }
+    } finally {
+      await client.close()
+    }
+  } catch (err: any) {
+    // The webhook must not fail over this: LiveKit would retry the event.
+    ctx.error('failed to reset stale participants', { roomName, person, error: err.message })
+  }
+}
+
 const createToken = async (roomName: string, _id: string, participantName: string): Promise<string> => {
   const at = new AccessToken(config.ApiKey, config.ApiSecret, {
     identity: _id,
diff --git a/services/love/src/rooms.ts b/services/love/src/rooms.ts
new file mode 100644
index 00000000000..87724a1995f
--- /dev/null
+++ b/services/love/src/rooms.ts
@@ -0,0 +1,71 @@
+//
+// Copyright © 2026 Hardcore Engineering Inc.
+//
+// Licensed under the Eclipse Public License, Version 2.0 (the "License");
+// you may not use this file except in compliance with the License. You may
+// obtain a copy of the License at https://www.eclipse.org/legal/epl-2.0
+//
+// Unless required by applicable law or agreed to in writing, software
+// distributed under the License is distributed on an "AS IS" BASIS,
+// WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+//
+// See the License for the specific language governing permissions and
+// limitations under the License.
+//
+
+import { type Ref, type TxOperations, type WorkspaceUuid } from '@hcengineering/core'
+import love, { type Office, type ParticipantInfo, type Room } from '@hcengineering/love'
+
+export type PersonRef = ParticipantInfo['person']
+
+export interface ParsedRoomName {
+  workspace: WorkspaceUuid
+  roomId: Ref<Room>
+}
+
+/**
+ * A LiveKit room is named `<workspace uuid>_<room name>_<room id>` by the
+ * client. The room name itself may contain underscores, so only the first and
+ * the last segment are meaningful.
+ */
+export function parseRoomName (name: string): ParsedRoomName | undefined {
+  const parts = name.split('_')
+  if (parts.length < 3) return undefined
+  const workspace = parts[0]
+  const roomId = parts[parts.length - 1]
+  if (workspace === '' || roomId === '') return undefined
+  return { workspace: workspace as WorkspaceUuid, roomId: roomId as Ref<Room> }
+}
+
+/**
+ * Move every ParticipantInfo still recorded in `roomId` (optionally just
+ * `person`'s) back to the person's office, or to reception without one.
+ *
+ * ParticipantInfo is written by the person's own client on join and leave;
+ * when that client goes away mid-call (reload, crash, network loss) the
+ * record keeps pointing at the room although LiveKit has long dropped the
+ * participant. This is the same update the client performs when an office
+ * owner kicks a visitor, so the server-side room triggers apply as usual.
+ *
+ * Filtering by room makes a late event harmless: a participant who has
+ * already moved on to another room is no longer matched.
+ */
+export async function resetRoomParticipants (
+  client: TxOperations,
+  roomId: Ref<Room>,
+  person?: PersonRef
+): Promise<number> {
+  const infos = await client.findAll(love.class.ParticipantInfo, {
+    room: roomId,
+    ...(person !== undefined ? { person } : {})
+  })
+  for (const info of infos) {
+    const office = await client.findOne(love.class.Office, { person: info.person })
+    await client.update(info, {
+      room: (office as Office | undefined)?._id ?? love.ids.Reception,
+      x: 0,
+      y: 0
+    })
+  }
+  return infos.length
+}
diff --git a/services/love/src/workspaceClient.ts b/services/love/src/workspaceClient.ts
index fc8ed3fb1ab..5c358defbce 100644
--- a/services/love/src/workspaceClient.ts
+++ b/services/love/src/workspaceClient.ts
@@ -24,10 +24,11 @@ import core, {
   type Blob
 } from '@hcengineering/core'
 import drive, { createFile } from '@hcengineering/drive'
-import love, { MeetingMinutes } from '@hcengineering/love'
+import love, { MeetingMinutes, type Room } from '@hcengineering/love'
 import { generateToken } from '@hcengineering/server-token'
 import { getClient } from './client'
 import { RecordingPreset } from './preset'
+import { type PersonRef, resetRoomParticipants } from './rooms'
 
 export class WorkspaceClient {
   private client!: TxOperations
@@ -54,6 +55,16 @@ export class WorkspaceClient {
     return this.client
   }
 
+  /** A participant LiveKit has dropped is no longer in the room. */
+  async leaveRoom (person: PersonRef, roomId: Ref<Room>): Promise<number> {
+    return await resetRoomParticipants(this.client, roomId, person)
+  }
+
+  /** The LiveKit room is gone: nobody is in it any more. */
+  async clearRoom (roomId: Ref<Room>): Promise<number> {
+    return await resetRoomParticipants(this.client, roomId)
+  }
+
   async saveFile (
     uuid: string,
     name: string,