After upgrading to v33, I have this issue in Safari (for macOS).
When opening a file in Nextcloud Office, the screen hangs on the activity indicator and this error is thrown in the browser web console:
In Chrome, the file displays correctly in Collabora (Nextcloud Office). Therefore, this issue cannot be reproduced in Chrome.
Upgraded to a MAJOR version (ex. 31 to 32)
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"serverid": 1,
"trusted_domains": [
"cloud.inblay.mx"
],
"cookie_domain": "",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"version": "33.0.0.16",
"dbtype": "mysql",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"dbtableprefix": "oc_",
"dbpersistent": "",
"db.log_request_id": false,
"installed": true,
"default_language": "en",
"force_language": "en",
"default_locale": "en_US",
"reduce_to_languages": [],
"default_phone_region": "MX",
"force_locale": "en_US",
"default_timezone": "America\/Mexico_City",
"knowledgebaseenabled": true,
"knowledgebase.embedded": false,
"allow_user_to_change_display_name": true,
"skeletondirectory": "core\/skeleton",
"templatedirectory": "",
"remember_login_cookie_lifetime": 1296000,
"session_lifetime": 86400,
"davstorage.request_timeout": 30,
"carddav_sync_request_timeout": 30,
"carddav_sync_request_truncation": 2500,
"session_relaxed_expiry": false,
"session_keepalive": true,
"auto_logout": false,
"token_auth_enforced": false,
"token_auth_activity_update": 60,
"auth.bruteforce.protection.enabled": true,
"auth.bruteforce.protection.force.database": false,
"auth.bruteforce.protection.testing": false,
"auth.bruteforce.max-attempts": 10,
"ratelimit.protection.enabled": true,
"security.ipv6_normalized_subnet_size": 56,
"auth.webauthn.enabled": true,
"auth.storeCryptedPassword": true,
"hide_login_form": false,
"lost_password_link": "disabled",
"logo_url": "https:\/\/www.inblay.mx",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpdebug": false,
"mail_smtpmode": "smtp",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": 465,
"mail_smtptimeout": 10,
"mail_smtpsecure": "ssl",
"mail_smtpauth": true,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"mail_template_class": "\\OC\\Mail\\EMailTemplate",
"mail_send_plaintext_only": false,
"mail_smtpstreamoptions": [],
"mail_sendmailmode": "smtp",
"overwritehost": "",
"overwriteprotocol": "https",
"overwritewebroot": "",
"overwritecondaddr": "",
"overwrite.cli.url": "https:\/\/cloud.inblay.mx",
"htaccess.RewriteBase": "\/",
"htaccess.IgnoreFrontController": false,
"proxy": "",
"proxyuserpwd": "***REMOVED SENSITIVE VALUE***",
"proxyexclude": [],
"allow_local_remote_servers": true,
"trashbin_retention_obligation": "7,14",
"versions_retention_obligation": "7,14",
"appcodechecker": true,
"updatechecker": true,
"updater.server.url": "***REMOVED SENSITIVE VALUE***",
"updater.release.channel": "stable",
"has_internet_connection": true,
"connectivity_check_domains": [
"https:\/\/www.nextcloud.com",
"https:\/\/www.startpage.com",
"https:\/\/www.eff.org",
"https:\/\/www.edri.org"
],
"check_for_working_wellknown_setup": true,
"check_for_working_htaccess": true,
"check_data_directory_permissions": true,
"config_is_read_only": false,
"log_type": "file",
"log_type_audit": "file",
"logfile": "[datadirectory]\/nextcloud.log",
"logfile_audit": "[datadirectory]\/audit.log",
"logfilemode": 416,
"loglevel": 2,
"loglevel_frontend": 2,
"loglevel_dirty_database_queries": 0,
"syslog_tag": "Nextcloud",
"syslog_tag_audit": "Nextcloud",
"log.backtrace": false,
"logdateformat": "F d, Y H:i:s",
"logtimezone": "America\/Mexico_City",
"log_query": false,
"log_rotate_size": 10485760,
"profiler": false,
"profiling.request": false,
"profiling.request.rate": 0.001000000000000000020816681711721685132943093776702880859375,
"profiling.secret": "",
"profiling.sample": false,
"profiling.sample.rate": 1,
"profiling.sample.rotation": 60,
"profiling.path": "\/tmp",
"customclient_desktop": "https:\/\/nextcloud.com\/install\/#install-clients",
"customclient_android": "https:\/\/play.google.com\/store\/apps\/details?id=com.nextcloud.client",
"customclient_ios": "https:\/\/itunes.apple.com\/us\/app\/nextcloud\/id1125420102?mt=8",
"customclient_ios_appid": "1125420102",
"customclient_fdroid": "https:\/\/f-droid.org\/packages\/com.nextcloud.client\/",
"defaultapp": "dashboard,files",
"appstoreenabled": true,
"appstoreurl": "https:\/\/apps.nextcloud.com\/api\/v1",
"appsallowlist": [],
"apps_paths": [
{
"path": "\/moon\/home\/inblaymx\/www\/cloud\/apps",
"url": "\/apps",
"writable": true
}
],
"enable_previews": true,
"preview_concurrency_all": 8,
"preview_concurrency_new": 4,
"preview_max_x": 4096,
"preview_max_y": 4096,
"preview_max_filesize_image": 50,
"preview_max_memory": 256,
"preview_libreoffice_path": "\/usr\/bin\/libreoffice",
"preview_ffmpeg_path": "\/usr\/bin\/ffmpeg",
"preview_ffprobe_path": "\/usr\/bin\/ffprobe",
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"enabledPreviewProviders": [
"OC\\Preview\\BMP",
"OC\\Preview\\GIF",
"OC\\Preview\\JPEG",
"OC\\Preview\\Krita",
"OC\\Preview\\MarkDown",
"OC\\Preview\\MP3",
"OC\\Preview\\OpenDocument",
"OC\\Preview\\PNG",
"OC\\Preview\\TXT",
"OC\\Preview\\XBitmap"
],
"metadata_max_filesize": 256,
"max_file_conversion_filesize": 100,
"ldapUserCleanupInterval": 51,
"sort_groups_by_name": false,
"comments.managerFactory": "\\OC\\Comments\\ManagerFactory",
"systemtags.managerFactory": "\\OC\\SystemTag\\ManagerFactory",
"maintenance": false,
"maintenance_window_start": 1,
"ldap_log_file": "",
"memcache.local": "\\OC\\Memcache\\Redis",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379,
"timeout": 0,
"read_timeout": 0,
"password": "***REMOVED SENSITIVE VALUE***"
},
"cache_path": "",
"cache_chunk_gc_ttl": 86400,
"cache_app_config": true,
"objectstore.multibucket.preview-distribution": false,
"sharing.managerFactory": "\\OC\\Share20\\ProviderFactory",
"sharing.enable_mail_link_password_expiration": false,
"sharing.mail_link_password_expiration_interval": 3600,
"sharing.maxAutocompleteResults": 25,
"sharing.minSearchStringLength": 0,
"sharing.enable_share_accept": false,
"sharing.force_share_accept": false,
"sharing.allow_custom_share_folder": true,
"share_folder": "\/",
"sharing.enable_share_mail": true,
"sharing.allow_disabled_password_enforcement_groups": false,
"transferIncomingShares": false,
"sharing.federation.allowSelfSignedCertificates": false,
"hashing_default_password": false,
"hashingThreads": 1,
"hashingMemoryCost": 65536,
"hashingTimeCost": 4,
"hashingCost": 10,
"dbdriveroptions": {
"1014": false
},
"mysql.utf8mb4": true,
"supportedDatabases": [
"mysql"
],
"forbidden_filenames": [
".htaccess"
],
"forbidden_filename_basenames": [],
"forbidden_filename_characters": [],
"forbidden_filename_extensions": [
".part",
".filepart"
],
"theme": "",
"enforce_theme": "",
"theming.standalone_window.enabled": true,
"cipher": "AES-256-CTR",
"encryption.use_legacy_base64_encoding": false,
"minimum.supported.desktop.version": "3.1.0",
"maximum.supported.desktop.version": "99.99.99",
"localstorage.allowsymlinks": false,
"localstorage.umask": 18,
"localstorage.unlink_on_truncate": false,
"quota_include_external_storage": false,
"external_storage.auth_availability_delay": 1800,
"files_external_allow_create_new_local": true,
"filesystem_check_changes": 0,
"part_file_in_storage": true,
"mount_file": "data\/mount.json",
"filesystem_cache_readonly": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"forwarded_for_headers": [
"HTTP_X_FORWARDED",
"HTTP_FORWARDED_FOR"
],
"allowed_admin_ranges": [],
"max_filesize_animated_gifs_public_sharing": 10,
"filelocking.ttl": 3600,
"memcache.locking": "\\OC\\Memcache\\Redis",
"filelocking.debug": false,
"upgrade.disable-web": false,
"upgrade.cli-upgrade-link": "",
"user_ini_additional_lines": "",
"documentation_url.server_logs": "",
"debug": false,
"data-fingerprint": "deb35cdc92eefd9d5c37db1c4105b1b5",
"lookup_server": "https:\/\/lookup.nextcloud.com",
"gs.enabled": false,
"gs.federation": "internal",
"csrf.optout": [
"\/^WebDAVFS\/",
"\/^Microsoft-WebDAV-MiniRedir\/"
],
"simpleSignUpLink.shown": false,
"login_form_autocomplete": true,
"login_form_timeout": 300,
"no_unsupported_browser_warning": false,
"files_no_background_scan": false,
"query_log_file": "",
"query_log_file_requestid": "",
"query_log_file_parameters": "",
"query_log_file_backtrace": "",
"redis_log_file": "",
"diagnostics.logging": true,
"diagnostics.logging.threshold": 0,
"profile.enabled": true,
"account_manager.default_property_scope": [],
"projects.enabled": false,
"bulkupload.enabled": true,
"reference_opengraph": true,
"unified_search.enabled": false,
"enable_non-accessible_features": true,
"binary_search_paths": [
"\/usr\/local\/sbin",
"\/usr\/local\/bin",
"\/usr\/sbin",
"\/usr\/bin",
"\/sbin",
"\/bin",
"\/opt\/bin"
],
"files.chunked_upload.max_size": 104857600,
"files.chunked_upload.max_parallel_count": 5,
"files.trash.delete": true,
"enable_lazy_objects": true,
"twofactor_enforced": "false",
"twofactor_enforced_groups": [],
"twofactor_enforced_excluded_groups": [],
"app_install_overwrite": []
}
}
Bug description
After upgrading to v33, I have this issue in Safari (for macOS).
When opening a file in Nextcloud Office, the screen hangs on the activity indicator and this error is thrown in the browser web console:
Same problem when using Firefox:
In Chrome, the file displays correctly in Collabora (Nextcloud Office). Therefore, this issue cannot be reproduced in Chrome.
Steps to reproduce
Expected behavior
Open the file in Collabora Online (Nextcloud Office)
Nextcloud Server version
33
Operating system
RHEL/CentOS
PHP engine version
PHP 8.5
Web server
Apache (supported)
Database engine version
MariaDB
Is this bug present after an update or on a fresh install?
Upgraded to a MAJOR version (ex. 31 to 32)
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
What user-backends are you using?
Configuration report
{ "system": { "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "serverid": 1, "trusted_domains": [ "cloud.inblay.mx" ], "cookie_domain": "", "datadirectory": "***REMOVED SENSITIVE VALUE***", "version": "33.0.0.16", "dbtype": "mysql", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbname": "***REMOVED SENSITIVE VALUE***", "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "dbtableprefix": "oc_", "dbpersistent": "", "db.log_request_id": false, "installed": true, "default_language": "en", "force_language": "en", "default_locale": "en_US", "reduce_to_languages": [], "default_phone_region": "MX", "force_locale": "en_US", "default_timezone": "America\/Mexico_City", "knowledgebaseenabled": true, "knowledgebase.embedded": false, "allow_user_to_change_display_name": true, "skeletondirectory": "core\/skeleton", "templatedirectory": "", "remember_login_cookie_lifetime": 1296000, "session_lifetime": 86400, "davstorage.request_timeout": 30, "carddav_sync_request_timeout": 30, "carddav_sync_request_truncation": 2500, "session_relaxed_expiry": false, "session_keepalive": true, "auto_logout": false, "token_auth_enforced": false, "token_auth_activity_update": 60, "auth.bruteforce.protection.enabled": true, "auth.bruteforce.protection.force.database": false, "auth.bruteforce.protection.testing": false, "auth.bruteforce.max-attempts": 10, "ratelimit.protection.enabled": true, "security.ipv6_normalized_subnet_size": 56, "auth.webauthn.enabled": true, "auth.storeCryptedPassword": true, "hide_login_form": false, "lost_password_link": "disabled", "logo_url": "https:\/\/www.inblay.mx", "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_smtpdebug": false, "mail_smtpmode": "smtp", "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpport": 465, "mail_smtptimeout": 10, "mail_smtpsecure": "ssl", "mail_smtpauth": true, "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "mail_template_class": "\\OC\\Mail\\EMailTemplate", "mail_send_plaintext_only": false, "mail_smtpstreamoptions": [], "mail_sendmailmode": "smtp", "overwritehost": "", "overwriteprotocol": "https", "overwritewebroot": "", "overwritecondaddr": "", "overwrite.cli.url": "https:\/\/cloud.inblay.mx", "htaccess.RewriteBase": "\/", "htaccess.IgnoreFrontController": false, "proxy": "", "proxyuserpwd": "***REMOVED SENSITIVE VALUE***", "proxyexclude": [], "allow_local_remote_servers": true, "trashbin_retention_obligation": "7,14", "versions_retention_obligation": "7,14", "appcodechecker": true, "updatechecker": true, "updater.server.url": "***REMOVED SENSITIVE VALUE***", "updater.release.channel": "stable", "has_internet_connection": true, "connectivity_check_domains": [ "https:\/\/www.nextcloud.com", "https:\/\/www.startpage.com", "https:\/\/www.eff.org", "https:\/\/www.edri.org" ], "check_for_working_wellknown_setup": true, "check_for_working_htaccess": true, "check_data_directory_permissions": true, "config_is_read_only": false, "log_type": "file", "log_type_audit": "file", "logfile": "[datadirectory]\/nextcloud.log", "logfile_audit": "[datadirectory]\/audit.log", "logfilemode": 416, "loglevel": 2, "loglevel_frontend": 2, "loglevel_dirty_database_queries": 0, "syslog_tag": "Nextcloud", "syslog_tag_audit": "Nextcloud", "log.backtrace": false, "logdateformat": "F d, Y H:i:s", "logtimezone": "America\/Mexico_City", "log_query": false, "log_rotate_size": 10485760, "profiler": false, "profiling.request": false, "profiling.request.rate": 0.001000000000000000020816681711721685132943093776702880859375, "profiling.secret": "", "profiling.sample": false, "profiling.sample.rate": 1, "profiling.sample.rotation": 60, "profiling.path": "\/tmp", "customclient_desktop": "https:\/\/nextcloud.com\/install\/#install-clients", "customclient_android": "https:\/\/play.google.com\/store\/apps\/details?id=com.nextcloud.client", "customclient_ios": "https:\/\/itunes.apple.com\/us\/app\/nextcloud\/id1125420102?mt=8", "customclient_ios_appid": "1125420102", "customclient_fdroid": "https:\/\/f-droid.org\/packages\/com.nextcloud.client\/", "defaultapp": "dashboard,files", "appstoreenabled": true, "appstoreurl": "https:\/\/apps.nextcloud.com\/api\/v1", "appsallowlist": [], "apps_paths": [ { "path": "\/moon\/home\/inblaymx\/www\/cloud\/apps", "url": "\/apps", "writable": true } ], "enable_previews": true, "preview_concurrency_all": 8, "preview_concurrency_new": 4, "preview_max_x": 4096, "preview_max_y": 4096, "preview_max_filesize_image": 50, "preview_max_memory": 256, "preview_libreoffice_path": "\/usr\/bin\/libreoffice", "preview_ffmpeg_path": "\/usr\/bin\/ffmpeg", "preview_ffprobe_path": "\/usr\/bin\/ffprobe", "preview_imaginary_url": "***REMOVED SENSITIVE VALUE***", "preview_imaginary_key": "***REMOVED SENSITIVE VALUE***", "enabledPreviewProviders": [ "OC\\Preview\\BMP", "OC\\Preview\\GIF", "OC\\Preview\\JPEG", "OC\\Preview\\Krita", "OC\\Preview\\MarkDown", "OC\\Preview\\MP3", "OC\\Preview\\OpenDocument", "OC\\Preview\\PNG", "OC\\Preview\\TXT", "OC\\Preview\\XBitmap" ], "metadata_max_filesize": 256, "max_file_conversion_filesize": 100, "ldapUserCleanupInterval": 51, "sort_groups_by_name": false, "comments.managerFactory": "\\OC\\Comments\\ManagerFactory", "systemtags.managerFactory": "\\OC\\SystemTag\\ManagerFactory", "maintenance": false, "maintenance_window_start": 1, "ldap_log_file": "", "memcache.local": "\\OC\\Memcache\\Redis", "memcache.distributed": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "port": 6379, "timeout": 0, "read_timeout": 0, "password": "***REMOVED SENSITIVE VALUE***" }, "cache_path": "", "cache_chunk_gc_ttl": 86400, "cache_app_config": true, "objectstore.multibucket.preview-distribution": false, "sharing.managerFactory": "\\OC\\Share20\\ProviderFactory", "sharing.enable_mail_link_password_expiration": false, "sharing.mail_link_password_expiration_interval": 3600, "sharing.maxAutocompleteResults": 25, "sharing.minSearchStringLength": 0, "sharing.enable_share_accept": false, "sharing.force_share_accept": false, "sharing.allow_custom_share_folder": true, "share_folder": "\/", "sharing.enable_share_mail": true, "sharing.allow_disabled_password_enforcement_groups": false, "transferIncomingShares": false, "sharing.federation.allowSelfSignedCertificates": false, "hashing_default_password": false, "hashingThreads": 1, "hashingMemoryCost": 65536, "hashingTimeCost": 4, "hashingCost": 10, "dbdriveroptions": { "1014": false }, "mysql.utf8mb4": true, "supportedDatabases": [ "mysql" ], "forbidden_filenames": [ ".htaccess" ], "forbidden_filename_basenames": [], "forbidden_filename_characters": [], "forbidden_filename_extensions": [ ".part", ".filepart" ], "theme": "", "enforce_theme": "", "theming.standalone_window.enabled": true, "cipher": "AES-256-CTR", "encryption.use_legacy_base64_encoding": false, "minimum.supported.desktop.version": "3.1.0", "maximum.supported.desktop.version": "99.99.99", "localstorage.allowsymlinks": false, "localstorage.umask": 18, "localstorage.unlink_on_truncate": false, "quota_include_external_storage": false, "external_storage.auth_availability_delay": 1800, "files_external_allow_create_new_local": true, "filesystem_check_changes": 0, "part_file_in_storage": true, "mount_file": "data\/mount.json", "filesystem_cache_readonly": false, "trusted_proxies": "***REMOVED SENSITIVE VALUE***", "forwarded_for_headers": [ "HTTP_X_FORWARDED", "HTTP_FORWARDED_FOR" ], "allowed_admin_ranges": [], "max_filesize_animated_gifs_public_sharing": 10, "filelocking.ttl": 3600, "memcache.locking": "\\OC\\Memcache\\Redis", "filelocking.debug": false, "upgrade.disable-web": false, "upgrade.cli-upgrade-link": "", "user_ini_additional_lines": "", "documentation_url.server_logs": "", "debug": false, "data-fingerprint": "deb35cdc92eefd9d5c37db1c4105b1b5", "lookup_server": "https:\/\/lookup.nextcloud.com", "gs.enabled": false, "gs.federation": "internal", "csrf.optout": [ "\/^WebDAVFS\/", "\/^Microsoft-WebDAV-MiniRedir\/" ], "simpleSignUpLink.shown": false, "login_form_autocomplete": true, "login_form_timeout": 300, "no_unsupported_browser_warning": false, "files_no_background_scan": false, "query_log_file": "", "query_log_file_requestid": "", "query_log_file_parameters": "", "query_log_file_backtrace": "", "redis_log_file": "", "diagnostics.logging": true, "diagnostics.logging.threshold": 0, "profile.enabled": true, "account_manager.default_property_scope": [], "projects.enabled": false, "bulkupload.enabled": true, "reference_opengraph": true, "unified_search.enabled": false, "enable_non-accessible_features": true, "binary_search_paths": [ "\/usr\/local\/sbin", "\/usr\/local\/bin", "\/usr\/sbin", "\/usr\/bin", "\/sbin", "\/bin", "\/opt\/bin" ], "files.chunked_upload.max_size": 104857600, "files.chunked_upload.max_parallel_count": 5, "files.trash.delete": true, "enable_lazy_objects": true, "twofactor_enforced": "false", "twofactor_enforced_groups": [], "twofactor_enforced_excluded_groups": [], "app_install_overwrite": [] } }List of activated Apps
Nextcloud Signing status
Nextcloud Logs
Additional info
No response