diff --git a/.changeset/zh-sharing-table-unassigned-triage-row.md b/.changeset/zh-sharing-table-unassigned-triage-row.md
new file mode 100644
index 000000000..d61f73ef7
--- /dev/null
+++ b/.changeset/zh-sharing-table-unassigned-triage-row.md
@@ -0,0 +1,24 @@
+---
+'hotcrm': patch
+---
+
+Document the `Unassigned Cases — Triage` sharing rule on both Chinese
+Sharing & Security pages. The rule shipped on 2026-08-12 together with its
+English table row and never reached
+`content/docs/administration/sharing-and-security.zh-Hans.mdx` or
+`.zh-Hant.mdx`, so both listed nine of the app's ten built-in sharing rules —
+on the app's own security page, where the table is the admin's roster of what
+is widened out of the box.
+
+The row that was missing is the app's only grant over records with **no owner
+at all**: every holder of the `service_agent` position gets **edit** on open,
+unowned cases, which is what makes the pinned *Unassigned — triage* tab
+workable. A Chinese-reading admin auditing who can reach unassigned case intake
+was shown a complete-looking table that did not contain the answer.
+
+Both new rows are taken from `src/sharing/case.sharing.ts` — object, access
+level, position and the criteria that select the records — and follow each
+page's existing translation conventions; the rule name stays English, as every
+other row on those tables already does. No sharing rule changed: who can reach
+an unowned case is exactly what it was before, and is now written down in all
+three languages. Refs #1239, #1096.
diff --git a/content/docs/administration/sharing-and-security.zh-Hans.mdx b/content/docs/administration/sharing-and-security.zh-Hans.mdx
index d092995bd..1bae34380 100644
--- a/content/docs/administration/sharing-and-security.zh-Hans.mdx
+++ b/content/docs/administration/sharing-and-security.zh-Hans.mdx
@@ -94,6 +94,7 @@ na_sales_team       eu_sales_team          （区域分组）
 | Large Open Deals — Executive | 商机 | 读取 | `executive` —— 同一批交易，上一层级 |
 | Escalated Cases Sharing | 工单 | 编辑 | `service_manager` —— 未关闭的紧急工单 |
 | Escalated Cases — Service Director | 工单 | 读取 | `service_director` —— 同一批工单，上一层级 |
+| Unassigned Cases — Triage | 工单 | 编辑 | `service_agent` —— 没有负责人的未关闭工单 |
 | Live Campaigns — Marketing Manager | 营销活动 | 编辑 | `marketing_manager` —— 筹划中 / 进行中的活动 |
 | Live Campaigns — Marketing Director | 营销活动 | 编辑 | `marketing_director` —— 同一批活动 |
 
diff --git a/content/docs/administration/sharing-and-security.zh-Hant.mdx b/content/docs/administration/sharing-and-security.zh-Hant.mdx
index 87b1a55c9..ef4c9612a 100644
--- a/content/docs/administration/sharing-and-security.zh-Hant.mdx
+++ b/content/docs/administration/sharing-and-security.zh-Hant.mdx
@@ -94,6 +94,7 @@ na_sales_team       eu_sales_team          （區域分組）
 | Large Open Deals — Executive | 商機 | 讀取 | `executive` —— 同一批交易，上一層級 |
 | Escalated Cases Sharing | 案件 | 編輯 | `service_manager` —— 未關閉的緊急案件 |
 | Escalated Cases — Service Director | 案件 | 讀取 | `service_director` —— 同一批案件，上一層級 |
+| Unassigned Cases — Triage | 案件 | 編輯 | `service_agent` —— 沒有負責人的未關閉案件 |
 | Live Campaigns — Marketing Manager | 行銷活動 | 編輯 | `marketing_manager` —— 籌劃中 / 進行中的活動 |
 | Live Campaigns — Marketing Director | 行銷活動 | 編輯 | `marketing_director` —— 同一批活動 |