Freshdesk v2 API works only via Freshdeskdomains and not via custom CNAMEs

[Lazloo]

I tried to create an API object like

from freshdesk.api import API
a = API(domain='https://xxxx.freshservice.com', api_key='XXXX)

and I get the following error:

Freshdesk v2 API works only via Freshdeskdomains and not via custom CNAMEs

[fifieldt]

This is caused by the Freshdesk API.

Get the Freshdesk domain for your helpdesk by entering the admin interface, selecting helpdesk settings and looking at "Helpdesk URL". It should be *.freshdesk.com