fix(ai): answer each ticket once, and stop showing reporters internal ticket IDs - #170

Closed

NathanTarbert wants to merge 40 commits into

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fix/one-ai-response-per-ticket

Commits on Aug 11, 2026

fix(ai): answer each ticket once, and stop leaking ticket IDs to reporters
NathanTarbert
committed
e415e31
fix(teams-bot): use real em dash in two card doc comments
NathanTarbert
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ae314de
fix(teams): drop dead ticketDisplayId from response card payloads
NathanTarbert
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4dfde3c
test(teams-bot): make the displayId leak guards able to fail
NathanTarbert
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ebc503a
fix(inbound): one shared reopen-status set for all reply paths
NathanTarbert
committed
747cce0
fix(inbound): build and look up Ticket.sourceId with one shared helper
NathanTarbert
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202fc77
fix(inbound): never answer an orphaned reply
NathanTarbert
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0052d36
fix(ai): escalate when an AI answer never reaches the reporter
NathanTarbert
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508e904
fix(queue): answer the message that opened the ticket
NathanTarbert
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f03bd56
fix(queue): finish the skipped AI_RESPONSE job at 100% progress
NathanTarbert
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57cbd28
test(queue): pin both halves of the one-response-per-ticket guard
NathanTarbert
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7bd88b2
test: repoint team-member assertions off the reply path
NathanTarbert
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aa8b98f
docs: correct the one-response-per-ticket comments to match the code
NathanTarbert
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ee502a0
fix(queue): atomically claim one AI response per ticket
NathanTarbert
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0b10b36
fix(web): keep orphaned email replies out of AI queue
NathanTarbert
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4d93868
fix(teams): match ticket acknowledgement to AI enqueue
NathanTarbert
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0fc7d31
fix(queue): recover pending AI response delivery
NathanTarbert
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dfe14c5
fix(queue): avoid repeating opening question in history
NathanTarbert
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3169d2a
fix(queue): preserve partial progress on delivery failure
NathanTarbert
committed
a28384e

Commits on Aug 12, 2026

Merge branch 'main' into fix/one-ai-response-per-ticket
NathanTarbert
authored
e02f620
fix(queue): delay pending response takeover
NathanTarbert
committed
db2a848
fix(queue): preserve confirmed delivery on state write failure
NathanTarbert
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d01d592
fix(queue): reclaim stale processing jobs
NathanTarbert
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f9fcfcb
fix(queue): share graceful shutdown drain
NathanTarbert
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dd82302
fix(ai): handle multi-block generator responses
NathanTarbert
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d220d85
fix(queue): retry required escalations durably
NathanTarbert
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5a9c98d
fix(db): model AI response lifecycle as enum
NathanTarbert
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81e9c59
fix(db): build response uniqueness without write lock
NathanTarbert
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f4ebb35
fix(queue): fence reclaimed job ownership
NathanTarbert
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619dc76
fix(queue): type primary response state
NathanTarbert
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1b5d109
fix(teams): gate replies by monitored channel
NathanTarbert
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91bc0cd
fix(queue): recover the keyed primary response
NathanTarbert
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74d8b8a
fix(queue): drain in-flight polling on shutdown
NathanTarbert
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727aa6e
fix(web): make Postmark ticket creation idempotent
NathanTarbert
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2824519
fix(queue): make response recovery atomic
NathanTarbert
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67e5b27
fix(db): keep uniqueness migration deployable
NathanTarbert
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d48d572
test(queue): assert the escalation write is a compare-and-set
NathanTarbert
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507eacb
Merge remote-tracking branch 'origin/fix/one-ai-response-per-ticket' into fix/one-ai-response-per-ticket
NathanTarbert
committed
19909b0
fix(inbound): keep the bot silent on an orphaned reply
NathanTarbert
committed
0bc5900
fix(web): recognise an email reply without a plus-address
NathanTarbert
committed
76fb78d