docs: add support contact (support@falkordb.com) and Support page

cloud/enterprise-tier.md

@@ -51,6 +51,10 @@ The Enterprise Tier is fully optimized for mission-critical applications, provid
 ⚙️ To begin your Enterprise journey, schedule a consultation: 
 [![Contact Us](https://img.shields.io/badge/Contact%20Us-8A2BE2?style=for-the-badge)](mailto:info@falkordb.com)
 
+## Getting Support
+
+Enterprise customers receive **dedicated support**. Open a support ticket by emailing **[support@falkordb.com](mailto:support@falkordb.com)**, or contact your dedicated account manager directly. See the [Support page](/support/) for what to include in your request.
+
 {% include faq_accordion.html
   title="Frequently Asked Questions"
   q1="How is Enterprise Tier pricing determined?"

cloud/free-tier.md

@@ -35,6 +35,10 @@ The free tier provides everything you need to explore FalkorDB and build initial
 | **Cloud Providers** | AWS, GCP | AWS, GCP | AWS, GCP | AWS, GCP, Azure |
 | **Call-to-Action** | [Sign up](https://app.falkordb.cloud/signup) | [Sign up](https://app.falkordb.cloud/signup) | [Sign up](https://app.falkordb.cloud/signup) | [Contact Us](mailto:info@falkordb.com) |
 
+## Getting Support
+
+Need help? Email **[support@falkordb.com](mailto:support@falkordb.com)** to open a support ticket, or join the community on **[Discord](https://discord.com/invite/Y2mMT9VdMy)**. See the [Support page]({{ site.baseurl }}/support/) for more details.
+
 ## Terms
 > ⚠️ Free instances that aren't utilized for 1 day will be stopped, and deleted after 7 days.
 Need an extension? Speak to [sales](https://www.falkordb.com/get-a-demo/)

cloud/pro-tier.md

@@ -95,6 +95,10 @@ The Pro Tier provides a robust environment to scale your application with confid
 ⚙️ Spin up your first FalkorDB Cloud instance: 
 [![Sign Up](https://img.shields.io/badge/Sign%20Up-8A2BE2?style=for-the-badge)](https://app.falkordb.cloud/signup)
 
+## Getting Support
+
+Pro Tier customers receive **24/7 support**. Open a support ticket by emailing **[support@falkordb.com](mailto:support@falkordb.com)**. See the [Support page](/support/) for what to include in your request.
+
 {% include faq_accordion.html
   title="Frequently Asked Questions"
   q1="What does High Availability mean in the Pro Tier?"

cloud/startup-tier.md

@@ -62,6 +62,10 @@ The Startup Tier includes essential features like **TLS** and **Automated Backup
 ⚙️ Spin up your first FalkorDB Cloud instance: 
 [![Sign Up](https://img.shields.io/badge/Sign%20Up-8A2BE2?style=for-the-badge)](https://app.falkordb.cloud/signup)
 
+## Getting Support
+
+Need help? Email **[support@falkordb.com](mailto:support@falkordb.com)** to open a support ticket, or join the community on **[Discord](https://discord.com/invite/Y2mMT9VdMy)**. See the [Support page](/support/) for more details.
+
 {% include faq_accordion.html
   title="Frequently Asked Questions"
   q1="How much does the Startup Tier cost?"

support.md

@@ -0,0 +1,30 @@
+---
+title: "Support"
+nav_order: 1000
+description: "How to contact FalkorDB support, open a support ticket, and get help with your FalkorDB deployment."
+permalink: /support/
+---
+
+# Support
+
+Need help with FalkorDB? You can reach us through the channels below.
+
+## Open a Support Ticket
+
+Email **[support@falkordb.com](mailto:support@falkordb.com)** to open a support ticket.
+
+To help us respond faster, please include:
+
+- A clear description of the issue and what you were trying to do.
+- Your FalkorDB Cloud instance ID (if applicable) and the cloud region.
+- The approximate time the issue occurred (with timezone).
+- Any relevant logs, error messages, or query samples.
+- Steps to reproduce, if known.
+
+## Community Support
+
+For general questions, usage help, and discussion, join the FalkorDB community on **[Discord](https://discord.com/invite/Y2mMT9VdMy)**.
+
+## Sales and General Inquiries
+
+For pricing, plans, demos, or anything non-technical, contact **[info@falkordb.com](mailto:info@falkordb.com)**.