Basic Automation

Basic Automation

ForgeChat can reply automatically when an incoming message matches a keyword. At launch, an automation is built from two pieces:

• a Keyword Trigger — watches incoming messages for a word or phrase, and
• a Send Message node — sends the auto-reply.

Open Automations from the sidebar.

Create a keyword auto-reply

1. Click New Automation, give it a name and short description, and continue to the builder.
2. Add a Keyword Trigger and enter the keyword to watch for (e.g. fees).
3. Connect a Send Message node and write the reply text (e.g. "Our course fee is ₹15,000. Reply 'call' to talk to us.").
4. Activate the automation.

Now, when a customer sends a message matching the keyword, ForgeChat replies automatically. Every run is logged so you can see exactly what happened.

How keyword matching works

The trigger supports three match modes:

• Exact — the message equals the keyword
• Contains — the message contains the keyword anywhere
• Starts with — the message begins with the keyword

Matching is case-insensitive by default, so Fees, fees, and FEES all match.

Reminder: a free-form auto-reply only sends within WhatsApp's 24-hour reply window. To reach someone outside it, reply with an approved template.

Current limitations

This is basic automation — a keyword trigger and a text reply. Richer building blocks (conditions, delays, branching, and external API calls) arrive in later releases.

---

See also: Template Builder • Using the Dashboard • FAQ