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ticket sev changes #319

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13 changes: 12 additions & 1 deletion apiary.apib
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Original file line number Diff line number Diff line change
Expand Up @@ -21477,6 +21477,7 @@ Create reviews, untagged, and survey responses tickets.
review,
untagged,
SURVEY
+ severity: HIGH (string, optional) - Severity of the ticket. Possible values: LOW, MEDIUM, HIGH, CRITICAL.
+ customer (object) -Customer details for which ticket is created, Mandatory and applicable for untagged ticket
+ emailId: steven@ymail.com (string) - Email id of the customer.
+ firstName: Steve (string) - First name of the customer.
Expand Down Expand Up @@ -21509,6 +21510,7 @@ Create reviews, untagged, and survey responses tickets.
"externalId": 3943351204239963055,
"assignedTo": "pranav.singh@birdeye.com",
"ticketType":"review",
"severity": "HIGH",
"customer": {
"emailId": "test+4@yopmail.com",
"firstName": "Steve",
Expand Down Expand Up @@ -21657,6 +21659,7 @@ Update the ticket status or ticket assignee.
+ assignedTo: steve@ymail.com (string) - New assignee of the ticket.
+ ticketId: 882382 (string) - Id of the ticket.
+ ticketStatus: assigned (string) - Status to be changed.
+ severity: CRITICAL (string, optional) - Severity of the ticket. Possible values: LOW, MEDIUM, HIGH, CRITICAL.


+ Body
Expand All @@ -21665,7 +21668,8 @@ Update the ticket status or ticket assignee.
"ticketUpdateMessages": [{
"assignedTo": "steve@ymail.com",
"ticketId": "882382",
"ticketStatus": "assigned"
"ticketStatus": "assigned",
"severity": "CRITICAL"
}],
"userEmail": "pranav.singh@birdeye.com"
}
Expand Down Expand Up @@ -21730,6 +21734,7 @@ Get tickets
+ sourceTypes: phone (array) - Source Type.
+ tagNames: newReview (array) - Tag assigned to any review ticket.
+ ticketStatuses: new (array) - Filter tickets with status.
+ ticketSeverities: HIGH,CRITICAL (array, optional) - Filter tickets with severity. Possible values: LOW, MEDIUM, HIGH, CRITICAL.
+ ticketTypes: review,survey (array) - List of ticket type, Possible values
review,
untagged,
Expand All @@ -21746,6 +21751,7 @@ Get tickets
"sourceTypes": ["phone","socialmedia","chat","internal"],
"tagNames": ["newReview"],
"ticketStatuses": ["assigned", "new"],
"ticketSeverities": ["HIGH", "CRITICAL"],
"ticketTypes": ["review", "survey", "untagged"],
"toDate": 1707460464000
}
Expand All @@ -21758,6 +21764,7 @@ Get tickets
+ ticketDetails (array) - Ticket Details.
+ (object)
+ id: 188556 (number) - Id of the ticket.
+ severity: HIGH (string) - Severity of the ticket. Null if not set. Possible values: LOW, MEDIUM, HIGH, CRITICAL.
+ status: new (string) - Ticket status.
+ rating: 5.0 (number) - Review rating.
+ externalId: 213243231 (string) - Public review id.
Expand Down Expand Up @@ -21787,6 +21794,7 @@ Get tickets
{
"ticketDetails": [{
"id": 188556,
"severity": "HIGH",
"status": "assigned",
"rating": 5.0,
"externalId": 2131605005145285326,
Expand Down Expand Up @@ -21838,6 +21846,7 @@ Get tickets
},
{
"id": 192727,
"severity": null,
"status": "assigned",
"date": "2020-02-18 00:34:00",
"updateDate": "2020-02-18 00:00:00",
Expand Down Expand Up @@ -21869,6 +21878,7 @@ Get tickets
},
{
"id": 199287,
"severity": "CRITICAL",
"status": "assigned",
"date": "2020-02-27 01:28:00",
"postedOn": "2020-02-27 00:00:00",
Expand Down Expand Up @@ -21991,6 +22001,7 @@ Add Business Integration Mapping adds locations to integrations and set them act

# Group Change Logs

* <b>07/01/2026</b> - Added severity support in Ticket APIs for create/update requests, get-all request filters, and get-all response data.
* <b>06/10/2026</b> - Updated Get Contact API to support an optional `experienceScore` boolean field in the request body (default: false). When set to true, the response includes the customer's experience score and source.
* <b>05/25/2026</b> - Added Update Custom card (PUT) and Delete Custom card (DELETE) API documentation under the Business profile custom card section.
* <b>05/11/2026</b> - Added support for backdated survey responses in the POST Survey Response API. The `created` field (UTC Epoch milliseconds) is optional; if omitted, the server defaults to the current UTC timestamp.
Expand Down