Summary:
Restore-KeepitBulkDeletedItems found correct files for restorations for both Outlook emails and OneDrive files, but the selected items do not appear in Microsoft 365.
In each test:
- Command line finds the exact item, either 1 or many.
- Job progress from Created to Succeeded, verify with Get-KeepitJobHistory.
- Start and completion time was recorded, with no failed items or failure reason are reported.
- No job GUID was returned after job created, so job timestamps was the only way to navigate.
Environment:
- KeepitTools 1.7.1.
- Connector type: Microsoft 365.
- Workload tested: Exchange Online/Outlook, OneDrive
- Keepit environment: au-sy
Steps to reproduce (OneDrive case, similar for Outlook):
- Create a test file in target location in OneDrive, confirm the file is included in at least 1 snapshots.
- Delete from target location before the next snapshot is done.
- Restore using the suggested command: Restore-KeepitBulkDeletedItems -Connector "ExO Only" -UserPrincipalName paulr@blackdotpub.com `
-RootPath "Inbox" -StartTime 2026-01-10 -EndTime 2026-01-13 -SearchTerms '"ceo@blackdotpub.com"'
- Confirm the selected items from snapshot match the deleted item, execute the restore.
- Manually verify in OneDrive after.
Expected:
- For both case, items should be restored in-place to the exact target location.
- If an item can not be restored, the job should report failed, partially succeeded
Actual:
- For both case: Status: Succeeded, Progress: 1.0, Selected item count: , Failed item: 0, Failure reason: , Duration: roughly 6-8 seconds per job.
- No files/emails were restored in actually location
Diagnosis:
- Successful jobs do not produce visible restored items, nor notifications on Keepit Client Platform monitor board.
- No return GUID per created job, use placeholder -> can not reliably correlated submitted job with monitered jobs.
Summary:
Restore-KeepitBulkDeletedItems found correct files for restorations for both Outlook emails and OneDrive files, but the selected items do not appear in Microsoft 365.
In each test:
Environment:
Steps to reproduce (OneDrive case, similar for Outlook):
-RootPath "Inbox" -StartTime 2026-01-10 -EndTime 2026-01-13 -SearchTerms '"ceo@blackdotpub.com"'
Expected:
Actual:
Diagnosis: