Skip to content
View nrscertifications's full-sized avatar

Block or report nrscertifications

Block user

Prevent this user from interacting with your repositories and sending you notifications. Learn more about blocking users.

You must be logged in to block users.

Maximum 250 characters. Please don’t include any personal information such as legal names or email addresses. Markdown is supported. This note will only be visible to you.
Report abuse

Contact GitHub support about this user’s behavior. Learn more about reporting abuse.

Report abuse
nrscertifications/README.md

Narinder Sharma | IT Support & Service Desk Analyst

Information Technology Professional focused on IT Support, Service Desk, Technical Support, endpoint troubleshooting, Microsoft 365 administration, Linux fundamentals, and technical documentation.

I build hands-on portfolio projects that document how support environments are configured, reviewed, and maintained. My current work focuses on Microsoft 365 / Entra ID administration, ITSM ticket workflows, structured troubleshooting runbooks, Linux command-line practice, and clear technical handoff documentation.

Professional Focus

  • Microsoft 365 & Identity Administration: Microsoft 365 admin center, Microsoft Entra ID, user provisioning, external contacts, guest users, groups, licensing review, service health, and backup readiness.
  • Service Desk & ITSM Operations: Jira Service Management configuration, request intake, ticket triage, JQL-based queues, SLA tracking, escalation paths, and support workflow documentation.
  • Endpoint & User Support: Windows 10/11 troubleshooting, account access issues, printer/peripheral support, mobile device support, endpoint maintenance, and user-facing technical communication.
  • Linux, Networking & Cloud Fundamentals: Ubuntu/Linux command line, Bash basics, SSH, permissions, file handling, TCP/IP, DNS/DHCP, Wi-Fi/Ethernet troubleshooting, VPN support concepts, and AWS Cloud Practitioner-level cloud fundamentals.
  • Technical Documentation: Incident reports, troubleshooting runbooks, root-cause analysis notes, Markdown documentation, and Git/GitHub portfolio maintenance.

Featured Portfolio Projects

Microsoft 365 & Entra ID Administration Portfolio

Hands-on Microsoft 365 and Microsoft Entra ID administration portfolio documenting tenant readiness, user provisioning, external collaboration, group management, licensing review, service health, network insights, and Microsoft 365 Backup readiness.

Relevant skills: Microsoft 365 admin center, Entra ID, Azure portal, tenant/domain readiness, user lifecycle administration, guest users, contacts, groups, licensing, service access review, operational monitoring.

Jira Service Management ITSM Lab

Jira Service Management configuration project focused on structured request intake, service desk ticket triage, JQL-based queue segmentation, SLA tracking, and escalation workflow documentation.

Relevant skills: ITSM, Jira Service Management, ticket queues, SLA tracking, escalation paths, request types, support workflow design, service desk operations.

IT Support Knowledge Base

Knowledge base containing standardized troubleshooting runbooks and incident-style documentation for Windows, networking, mobile device support, endpoint protection, hardware/peripheral support, and Hyper-V compatibility scenarios.

Relevant skills: Windows troubleshooting, non-destructive triage, root-cause analysis, endpoint support, connectivity troubleshooting, user support documentation, technical handoffs.

Linux Fundamentals & Security Labs

Linux command-line documentation focused on shell navigation, SSH, file permissions, file searching, text processing, secure file handling, and foundational security concepts using Ubuntu in WSL and Hyper-V lab environments.

Relevant skills: Linux, Bash, SSH, file permissions, command-line troubleshooting, text processing, secure file handling, documentation.

Certifications

  • AWS Certified Cloud Practitioner
  • LPI Linux Essentials
  • NDG Linux Essentials

Target Roles

I am currently pursuing roles including:

  • IT Support Technician
  • Help Desk Analyst
  • Service Desk Analyst
  • Technical Support Analyst
  • Desktop / End-User Support Technician
  • Junior Systems Support Technician
  • Junior Network Support Technician
  • Junior Systems Administrator
  • Entry-level NOC / infrastructure support roles where troubleshooting and escalation support are central

My focus is IT Support, Service Desk, Microsoft 365 administration, endpoint troubleshooting, and technical documentation. Longer term, I plan to grow toward cloud infrastructure, network operations, and security operations after gaining more production support experience.

Popular repositories Loading

  1. linux-fundamentals-and-security-labs linux-fundamentals-and-security-labs Public

    Linux command-line notes from OverTheWire Bandit, focusing on SSH, file navigation, permissions, searching, encoding, troubleshooting, and technical documentation.

  2. nrscertifications nrscertifications Public

  3. it-support-knowledge-base it-support-knowledge-base Public

    Structured IT Support knowledge base with troubleshooting runbooks for Windows, networking, mobile support, endpoint protection, and hardware scenarios.

  4. jira-service-management-itsm-lab jira-service-management-itsm-lab Public

    Jira Service Management project documenting request intake, ticket triage, JQL queues, SLA tracking, and escalation workflows for service desk operations.

  5. microsoft-365-entra-admin-portfolio microsoft-365-entra-admin-portfolio Public

    Microsoft 365 and Entra ID administration portfolio documenting tenant readiness, user provisioning, external collaboration, groups, licensing, service health, and backup readiness.