docs(support): support tiers + SLA + per-alert runbooks + incident response (Step 7.8) - #181
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…sponse (Step 7.8) Add the support + ops layer, grounded in the platform's own signals rather than a new alerting subsystem. - docs/guides/support-sla.md: four support tiers + response targets; per-tier SLA (availability + latency) matching marketplace/pricing.yaml; follow-the-sun on-call + escalation; PagerDuty wired via the Step 3.9 webhook system (no code). - docs/runbooks/: a runbook per alert type (alerts.md — acl/tenant escape, breaker.opened, drift.detected, cost anomaly, quota.exceeded, injection spike, gateway degraded, latency/availability SLO, eval.regression, ingest), each tied to the exact event / /v1/status/* / SLO that raises it; incident-response.md (severity, roles, flow, status page from measured health); postmortem-template.md. - ADR-0050. Pure docs. Verified: relative link-check. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
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Step 7.8 — support, SLAs & on-call. Support tiers + per-tier SLA (matching
pricing.yaml), a newdocs/runbooks/area with a runbook per alert type (each tied to the real event //v1/status/*/ SLO that raises it), an incident-response process + blameless postmortem template, a status page driven by measured health, and PagerDuty wired through the Step 3.9 webhook system (no new code). ADR-0050. Pure docs, link-checked. CI red = org Actions billing (unrelated). 🤖 Generated with Claude Code