I'm a Reporting & Operations Analyst with 3+ years of experience in ETL monitoring, operational reporting, dashboard development, and data analysis. I enjoy building interactive dashboards that help transform raw data into actionable business insights.
- 📊 Microsoft Excel
- 📈 Power BI
- 🗄️ SQL (MySQL)
- 🔄 Power Query
- 📋 MIS Reporting
- 📉 Dashboard Development
- 📑 Data Analysis
- 🎯 KPI Reporting
- 🛠️ ServiceNow
- 🐧 Linux (Basic)
Interactive dashboard built using Microsoft Excel.
Features
- KPI Cards
- Pivot Tables & Pivot Charts
- Interactive Slicers
- Timeline Filter
- SLA Compliance Monitoring
- Team Performance Analysis
- Customer Satisfaction (CSAT)
- Escalation Rate Analysis
🔗 Repository: https://github.com/pushpendraptkr/excel-service-operations-dashboard
Business dashboard created using Excel for sales analysis.
Features
- Sales Trend Analysis
- Revenue Analysis
- State-wise Sales
- Company Performance
- Interactive Dashboard
- Pivot Tables & Charts
🔗 Repository: https://github.com/pushpendraptkr/cement-sales-dashboard-excel
Tools: Power BI, DAX, Power Query, Star Schema, Data Modeling
Built an interactive Power BI dashboard to analyze customer support operations using a Star Schema data model. The dashboard includes KPI tracking, SLA monitoring, CSAT analysis, FCR, productivity metrics, drill-through reports, dynamic titles, and interactive visualizations to support operational decision-making.
Key Features
- 📈 Executive Operations Overview
- 👨💼 Agent Performance Dashboard
- 🔍 Agent Drill-through Analysis
- 📊 Interactive KPI Cards
- 📌 DAX Measures
- ⭐ Star Schema Data Model
- 🎯 Business Insights
🔗 Repository: https://github.com/pushpendraptkr/customer-support-operations-dashboard
- Advanced SQL
- Power BI (DAX)
- Python for Data Analysis
- Data Engineering Fundamentals
- Microsoft PL-300: Power BI Data Analyst
- Tutedude Data Analytics Certification
- IBM SQL Certification
- Excel Dashboard & Reporting
- 💼 LinkedIn: https://www.linkedin.com/in/pushpendra-patkar-084757205/
- 💻 GitHub: https://github.com/pushpendraptkr
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