Forgot Password topic for Troubleshooting Guide#464
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Pull request overview
Adds a new “Forgot Password” topic to the Troubleshooting Guide to help diagnose cases where password reset emails aren’t delivered.
Changes:
- Introduces a “Forgot Password” section with common causes (inactive user, missing SMTP, case-sensitive login).
- Adds links to relevant documentation pages for activation, mail settings, and configuration.
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| - **User is not activated**. | ||
| If the user account is not activated, the “Forgot my password” email will not be sent. You must <DocLink product={props.product} path="user-guide/users/#create-a-new-user" useTbDocs>activate the user</DocLink> first. | ||
| - **SMTP is not configured**. | ||
| If SMTP is not set up on your ThingsBoard instance, password recovery emails cannot be delivered. | ||
| <DocLink product={props.product} path="user-guide/ui/mail-settings" useTbDocs>Make sure SMTP is configured correctly.</DocLink> |
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| - **Case sensitivity of email login**. | ||
| By default, email login in ThingsBoard is case-sensitive for security reasons. To disable case sensitivity, | ||
| update the <DocLink product={props.product} path="reference/configuration/core-rule-engine-config/#:~:text=SECURITY%5FUSER%5FLOGIN%5FCASE%5FSENSITIVE,login" useTbDocs>SECURITY_USER_LOGIN_CASE_SENSITIVE</DocLink> | ||
| parameter to **false** in your <DocLink product={props.product} path="user-guide/install/config" useTbDocs>configuration</DocLink> file. After that, you must restart your Thingsboard service to apply the changes. |
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Forgot Password topic for Troubleshooting Guide:
