AOV, RFM, GMV, CRR, and CSAT were analyzed using the Brazilian e-commerce platform Olist's datasets with DuckDB (SQL) and Power BI.
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Sep 10, 2026
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csat-analysis
Here are 4 public repositories matching this topic...
Interactive Power BI analysis of call center KPIs: total calls, CSAT by agent, average handle time (AHT), first-contact resolution, peak hours, top call drivers (Technical Support, Payment Issues), workload balance, and recommendations for staffing, training, and process optimization.
data-visualization business-intelligence dax powerbi customer-experience call-center-analytics kpi-dashboard data-analyst-portfolio csat-analysis
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Feb 17, 2026
AI/ML project for predicting Customer Satisfaction using Neural Networks.
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Mar 30, 2026 - Jupyter Notebook
Analyzed Flipkart customer support data using Excel to uncover customer retention drivers and built an Excel dashboard for actionable insights.
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Apr 6, 2026
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