Skip to content

Tickets - credit first responder on owner self-close #274

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
vertyco merged 1 commit into from
May 27, 2026
Merged

Tickets - credit first responder on owner self-close #274

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
13 changes: 11 additions & 2 deletions tickets/common/analytics.py
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -187,9 +187,18 @@ def record_ticket_closed(
)
)

# --- Staff Stats (only if a staff member closed it, not self-close) ---
# --- Staff Stats ---
# If a staff member closed it, they get the credit.
# On a self-close by the owner, fall back to the attributed staff member
# (claimer, or first responder) so they still receive close credit.
staff_credit_id: int | None = None
if closed_by_id != owner_id:
staff_stats = conf.get_staff_stats(closed_by_id)
staff_credit_id = closed_by_id
elif ticket.claimed_by is not None and ticket.claimed_by != owner_id:
staff_credit_id = ticket.claimed_by

if staff_credit_id is not None:
staff_stats = conf.get_staff_stats(staff_credit_id)
staff_stats.tickets_closed += 1
staff_stats.total_resolution_time += resolution_time
staff_stats.resolution_count += 1
Expand Down