The Complaint Management System (CMS) is a Python-based application designed to bridge the gap between users (complainants) and administrators (service providers). It replaces manual, paper-based tracking with a digital database, ensuring that grievances are recorded, categorized, and resolved in a timely manner.
The Problem it Solves
Lost Records: Prevents complaints from being forgotten in emails or paper files.
Lack of Transparency: Allows users to see the "Status" (Pending/In-Progress/Resolved) of their issue.
Poor Organization: Groups issues by category (e.g., Technical, Billing, Facility) for easier management.
db.py
listComp.py
main.py
Readme.md
The Complaint Management System (CMS) is a Python-based application designed to bridge the gap between users (complainants) and administrators (service providers). It replaces manual, paper-based tracking with a digital database, ensuring that grievances are recorded, categorized, and resolved in a timely manner.
The Problem it Solves
Lost Records: Prevents complaints from being forgotten in emails or paper files.
Lack of Transparency: Allows users to see the "Status" (Pending/In-Progress/Resolved) of their issue.
Poor Organization: Groups issues by category (e.g., Technical, Billing, Facility) for easier management.
db.py
listComp.py
main.py
Readme.md