Znuny GmbH - Open-Source Help Desk

Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.

Helper script to migrate a Znuny database into a different RDBMS.

The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…

The Znuny::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

An FAQ module to manage FAQs and also used as knowledge base.

A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.