Updated FAQs related to Downloading Service Installers

_articles/faq/admin-privileges-needed-to-install.md

@@ -7,7 +7,7 @@ keywords: Dynamic Web TWAIN, Project Deployment and End-user Installation, admin
 breadcrumbText: Are admin privileges required to install the end-user component?
 description: Are admin privileges required to install the end-user component?
 date: 2025-01-15 14:58:40 +0000
-last_modified: 2026-07-23 06:00:00 +0000
+last_modified: 2026-08-19 05:32:50 +0000
 ---
 
 View all FAQs about [Project Deployment and End-user Installation](
@@ -22,23 +22,26 @@ https://www.dynamsoft.com/web-twain/docs/faq/#project-deployment-and-end-user-in
 
 <div class="multi-panel-start"></div>
 
-Yes, the Dynamic Web TWAIN Service installer is a `.msi` file which requires administrator privileges to install as the install target is `C:\Program Files (x86)`. Once the Dynamic Web TWAIN Service is installed with admin privileges, every user on that machine can has access to the Dynamic Web TWAIN Service. 
+Yes, the Dynamic Web TWAIN Service installer is a `.msi` file which requires administrator privileges to install as the install target is `C:\Program Files (x86)`. Once the Dynamic Web TWAIN Service is installed with admin privileges, every user on that machine has access to the Dynamic Web TWAIN Service.
 
-If your organization does not allow end users to have administrator privileges, you can download a special **User Installer** that does not require administrator privileges [here](https://www.dynamsoft.com/web-twain/docs/faq/download-service-only.html).
+> [!NOTE]
+> Installers are backwards compatible within the same major version - for example, the v19.4 installer can also be used for a project targeting v19.0-19.3. Using the latest installer available within your major version is recommended, as it includes the latest fixes and resolves a known issue present in versions prior to v19.4, where only one user per machine could have the service installed via the User Installer.
 
-The "User Installer", will install to the user's `C:\Users\{UserName}\AppData\Roaming\` folder. 
+If your organization does not allow end users to have administrator privileges, you can use the **User Installer** instead, which does not require administrator privileges and installs to the user's `C:\Users\{UserName}\AppData\Roaming\` folder.
 
-For Web TWAIN versions lower than 19.3, please be aware that only one user per machine is able to have the service installed via this method. The service cannot be installed to multiple user profiles, and only the user that installs the Services in this manner will have access to the Dynamic Web TWAIN Service.
+To get the User Installer:
+
+1. Go to the [Dynamic Web TWAIN releases page](https://github.com/Dynamsoft/Dynamic-Web-TWAIN/releases) on GitHub.
+2. Find the release matching your SDK major version.
+3. In the **Assets** section, download `DynamicWebTWAINServiceUserSetup.msi`.
 
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 <div class="multi-panel-start"></div>
 
-Yes, the Dynamsoft Service installer is a `.msi` file which requires administrator privileges to install as the install target is `C:\Windows\SysWOW64\`. Once the Dynamsoft Service is installed with admin privileges, every user on that machine can has access to the Dynamsoft Service. 
-
-If your organization does not allow end users to have administrator privileges, you can download a special **User Installer** that does not require administrator privileges [here](https://www.dynamsoft.com/web-twain/docs/faq/download-service-only.html).
+Yes, the Dynamsoft Service installer is a `.msi` file which requires administrator privileges to install as the install target is `C:\Windows\SysWOW64\`. Once the Dynamsoft Service is installed with admin privileges, every user on that machine has access to the Dynamsoft Service.
 
-The "User Installer", will install to the user's `C:\Users\{UserName}\AppData\Roaming\` folder. Please be aware that only one user per machine is able to have the service installed via this method. The service cannot be installed to multiple user profiles, and only the user that installs the Services in this manner will have access to the Dynamsoft Service.
+If your organization does not allow end users to have administrator privileges, please contact [Dynamsoft Support](https://www.dynamsoft.com/contact/) for assistance obtaining a User Installer for your version.
 
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_articles/faq/download-service-only.md

@@ -7,19 +7,20 @@ keywords: Dynamic Web TWAIN, Installation, Dynamic Web TWAIN Service, installer
 breadcrumbText: Where can I download the Dynamic Web TWAIN Service installers only?
 description: Where can I download the Dynamic Web TWAIN Service installers only?
 date: 2025-02-13 11:35:18 +0000
-last_modified: 2026-06-11 10:00:00 +0000
+last_modified: 2026-08-19 05:47:27 +0000
 ---
 
 View all FAQs about [Project Deployment and End-user Installation](
 https://www.dynamsoft.com/web-twain/docs/faq/#project-deployment-and-end-user-installation)
 
 # Where can I download the Dynamic Web TWAIN Service installers only?
 
-Typically, we recommend that developers retrieve the Dynamic Web TWAIN Service Installers from the downloaded SDK package. This approach guarantees that the version of the Dynamic Web TWAIN Service installed by the user aligns with the current version of the SDK libraries. 
+We recommend getting the Service installers from the [downloaded SDK package](https://www.dynamsoft.com/web-twain/downloads/), under `Resources\dist`, so the installed Service version matches your SDK version.
 
-Let's use Windows as an illustration. After installing the SDK package, you can locate all Dynamic Web TWAIN Service installers for various operating systems in the directory "C:\Program Files (x86)\Dynamsoft\Dynamic Web TWAIN SDK {version number}\Resources\dist".[[Download the SDK](https://www.dynamsoft.com/web-twain/downloads/)]
+If you don't have access to the SDK package, you can download the installers directly via CDN or GitHub instead.
 
-However, considering that more and more enterprise users are using the Dynamic Web TWAIN SDK, it would be a hassle for end users to obtain the Dynamic Web TWAIN Service installer by downloading the SDK if they are unable to acquire the installers from the developer for some reasons. Therefore, you can use the following trick to download the desired Service installers.
+> [!NOTE]
+> If your end users do not have administrator privileges, see [Are admin privileges required to install the end-user component?](/_articles/faq/admin-privileges-needed-to-install.md){:target="_blank"} for how to get the User Installer instead.
 
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@@ -56,10 +57,10 @@ Scroll down to the **Assets** section.
 - For macOS, download the **.pkg** installer.
 - For Linux, download either the **.rpm** or **.deb** installer, depending on your distribution.
 
-![download_installer](/assets/imgs/download_admin_installer_github.png)
+![download_installer](/assets/imgs/download_installer_from_github.png)
 
-> [!IMPORTANT]
-> If you don't have **administrator privileges** to install the service, you can use our Personal Installer, which can be installed without admin rights.![download_personal_installer](/assets/imgs/download_personal_installer_github.png)
+> [!NOTE]
+> In the screenshot above, the installers circled in red require administrator privileges to install, while the installers circled in green are User Installers that do not require administrator privileges. Choose the installer that matches your end users' privileges.
 
 <div class="multi-panel-end"></div>